Privacy Policy
At Valenta Franchise Pty Limited, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Australian Privacy Principals (APPs) under the Privacy Act 1988 (Cth).
Effective Date: 15 January 2025
Collection and use of your personal and business information
We will only seek to collect necessary information from you in order to provide you with digital
transformation, consulting and staff augmentation services you have sought from us. We may collect this information from you when you interact with us, including when you:
- Enquire about our franchise
- Enquire about our services
- Engage with us online (e.g. website, email, phone)
- Join our franchise
- Use our services
- Apply for employment or partnership opportunities
The information we may collect include:
- Name, email address, phone number, job title, and company details
- Spouse details include name, email address, phone number, job title, and company details
- Billing and payment information
Use of your personal and business information
We may use your personal and business information to:
- Award you a franchise
- Provide you with Digital Transformation, Consulting and Staff Augmentation services
- Respond to enquiries or requests for information
- Process payments and transactions
- Communicate with you regarding updates, promotions or service changes
- Improve our services and user experience
- Comply with legal obligation
Disclosure of personal and business information
Valenta Franchise Pty Limited and its representatives will never unnecessarily exchange your personal or business information with any third party for any reason, unless compelled by force of law. However, in order to assist you, we may be required to provide your personal information to certain organisations. If your information is not provided, we may be unable to assist you. The types of organisations include:
- JA Wealth Pty Ltd T/A Valenta
- ASIC
- ATO
- Insurance providers
- Banking providers
- Payment processors
- Solicitors
- Accountants
- Accounting platforms
- Valenta BPO Pvt Ltd
- Valenta AI Pvt Ltd
Security of personal and business information
We take reasonable steps to protect your personal and business information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Implementing encryption technologies for sensitive data
- Secure storage for electronic and physical records
- Access controls and user authentication systems for internal staff
Retention of personal and business information
We retain your personal business information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Disclosure Statement or as required by law. Once your personal information is no longer needed, we will securely delete or de-identify it.
Overseas data transfers
Some data may be processed outside Australia. We ensure that any overseas transfers comply with Australian privacy laws and that appropriate safeguards are in place.
Marketing
From time to time, we may contact you with information about products from either ourselves or our industry affiliates that we believe may interest you. To opt-out of receiving such information, simply let us know by contacting us directly using the office details below.
Access and alterations to your personal and business information
You can gain access to your personal or business information or advise alterations to that information
by contacting our office:
Contact Person: Jayesh Kasim
Address: Level 54, 111 Eagle Street, Brisbane, Queensland 4000
Email: jayesh.kasim@valenta.io
Information which is easily accessible will be provided to you free of charge. However, information which is more difficult to access may have a fee associated with the request. You can also contact us for more detailed information on how we collect, handle and secure your personal information.
Feedback on the handling of your personal information
Should you be unsatisfied in the manner in which we have handled your personal and business
information please contact us (per details listed above). We will take all necessary steps to investigate and address your concerns. If the issue you have raised is not resolved to your satisfaction you should contact the Federal Privacy Commissioner at:
Office of the Privacy Commissioner
GPO Box 5218
SYDNEY NSW 2001.
You can learn more about the Privacy Act and your rights at www.privacy.gov.au
Updates to this Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
